Latest Update: July 26th, 2024
To receive support with the delivery, maintenance, protection, and improvement of our services, Intuitic shares information with a small group of partners, suppliers, and trusted organizations so that they can process it on our behalf and in accordance with our instructions, privacy policies, and any privacy, security, or other requirements. These companies only have access to the information required to provide the intended services to Intuitic.
The first table below presents the third-party service providers that Intuitic uses for its products, how Intuitic uses their applications, and the information that is shared with or collected by these providers.
The second table contains the same information, but for the providers used for our operational activities.
This list may change over time, and we will strive to keep it up to date. If you have any questions, please contact us at support@studyo.co.
| Provider's Name and Link to its Privacy Policy | How Provider's Service is Used | Data Collected by these Partners or Shared between Them and Intuitic |
|---|---|---|
| Amazon Web Services | AWS provides document hosting services to Intuitic. | All user-uploaded content (files, images) is hosted by AWS. |
| Microsoft Azure | Microsoft Azure Application Insights helps manage and monitor user interactions. | Intuitic records user event data in Microsoft Application Insights to better understand their behavior and diagnose issues in our application. This data is also used to display various statistics in the Studyo Insights application. User's name, location, email address, and activity are stored in Microsoft Application Insights. |
| Google Analytics | Google Analytics helps manage and monitor user interactions. | Intuitic records user event data in Google Analytics to better understand their behavior and diagnose issues in our application. User's name, location, email address, and activity are stored in Google Analytics. |
| Google Firebase | Google Firebase provides user authentication service for Intuitic. | User's identifier and email address. |
| Google Cloud Platform | Google Cloud provides application and data hosting services. | User authentication-related data. Data is encrypted at rest and in transit. |
| Intercom | Intercom offers a conversational platform for Intuitic users requiring technical support. | User's email address, identifier, first name/last name, and content of support-related conversations. |
| Mandrill | Mandrill enables sending emails to users. | User's email address and first name/last name. |
| Mixpanel | Mixpanel helps manage and monitor user interactions. | Intuitic records user event data in Mixpanel to better understand their behavior and diagnose issues in our application. User's name, location, email address, and activity are stored in Mixpanel. |
| MongoDB Atlas | MongoDB Atlas allows secure storage and organization of data. | All user data is stored here. All recorded personal data is encrypted at rest, and data transfer is also encrypted. |
| Sentry | We use Sentry to track errors in our applications. | User's identifier and email address. |
| Stripe | We use Stripe for online payment processing. | Billing data, customer's name and address, type of sale, sale amount, payment method, and payment details (credit card data). |
| Provider's Name and Link to its Privacy Policy | How Provider's Service is Used | Data Collected by these Partners or Shared between Them and Intuitic |
|---|---|---|
| GSuiteforWork | The application is used by Intuitic for internal use such as emails, documents, slides, spreadsheets, etc. | Intuitic uses Google services to store its own emails and files. As part of using these services, Intuitic may share personal information with Google, for example, if a user emails an employee for support. |
| HubSpot | HubSpot is used to manage and track conversations with potential and existing customers. | Intuitic keeps copies of email exchanges and customer information, including name, email address, physical/mailing address, and organization name. Intuitic also keeps copies of customer activity on publicly-facing platforms (such as our website), but not in our products or applications. Student, parent, and user information is not stored on HubSpot or transferred through this platform. |
| Zoho CRM and Campaigns | Zoho products are used to manage and track conversations with potential and existing customers. | Intuitic keeps copies of email exchanges and customer information, including name, email address, physical/mailing address, and organization name. Intuitic also keeps copies of customer activity on publicly-facing platforms (such as our website), but not in our products or applications. Student, parent, and user information is not stored on Zoho products or transferred through this platform. |
| Slack | Slack is an internal messaging platform for communications and notifications within Intuitic. | As part of investigating bug reports or other support requests and resolving the bugs as necessary, Intuitic team members collaborate using Slack messaging and may share email addresses of request submitters and the content of their requests (e.g., bug reports, other support center requests, and data extraction requests by teachers and schools). |